String FAQs

For a full list of FAQs about all aspects of our service, visit our support area

• ›When should I use String?

   

  String is a developer-oriented tool that makes it easy to manage the creation and updating of multi-language websites and apps. You should use String if you have an application that you want translated, either by your users, internal staff, or myGengo translators. 
   
  String is free, so give it a try!

• ›How do I order translation through String?

   

  To order through String,
   
  1. Select strings you want translated from Slave language view. 
  2. Click "modify selected."
  3. Select "order translations" from the dropdown menu.
  4. You will then get taken to an order form where you can choose your service level, and add comments for the translator.
   
  Contact us if you need more help.

• ›What is the next step?

   

  If you just need a simple translation, use our Translate.Express order form to upload your document or text, and pay online via PayPal or credit card.
   
  If you’re a developer interested in using our API, check out our developer docs and Getting Started page to get an overview.
   
  If you are interested in our Translate.Embed or Translate.Extreme services, contact us to arrange a free demo.

• ›What is the difference between Translate.Express and String?

  Express is for documents and texts. String is for localizing and managing translation for an application or website. Use String if you work with language files. Use Express if you have a Word, Excel, PPT or text document.

• ›What are your payment methods and terms?

   

  For Translate.Express, String and API customers, you can pay via PayPal or credit card. Pay for your translation directly, or buy credits that you can use for multiple translations. For other services, we also accept wire transfer upon invoice for some customers.

• ›What languages do you support?

  Please view our Pricing and Languages page for the full list of translation languages that we support.